FAQ

Frequently Asked Questions (FAQ)

General Questions

Q: What is your return policy?
A: We want you to love your purchase! If you're not completely satisfied, returns are allowed within 14 days of receiving your order. Please ensure the product is in its original condition and packaging. For more details on how to process a return, please visit our Returns page or contact our customer service team.

Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team within 14 days of receiving your order. They will guide you through the return process and provide you with a return authorization. You can contact our customer service team here:
info@meandmy.store

Questions About the Hair Repair Mask

Q: How do I use the Hair Repair Mask?
A: For best results, apply the Hair Repair Mask to clean, wet hair. Make sure to leave it in for a few minutes to allow the formula to penetrate and work its magic. Remember to remove the stopper from the bottle before dispensing the product.

Q: How do I know if the Hair Repair Mask is effective?
A: The Hair Repair Mask is formulated with our innovative PENTAPEPTIDE-4, which is designed to strengthen and repair your hair from the inside out. You should notice improved hair texture, reduced breakage, and enhanced shine with regular use.

Q: Can I use the Hair Repair Mask on all hair types?
A: Yes, our Hair Repair Mask is suitable for all hair types. Whether your hair is curly, straight, fine, or thick, the formula is designed to deliver the same nourishing benefits.

Still Have Questions?

If you have any other questions or need further assistance, please don't hesitate to contact our customer service team. We're here to help!